Terms and conditions


This document outlines the terms and conditions for the purchase and use of PingCastle software product (the “Software”) from PingCastle (“Seller”). By purchasing or using the Software, you agree to be bound by these terms and conditions. If you do not agree with any of these terms and conditions, you are prohibited from purchasing or using the Software

License Grant

Upon payment of the applicable license fee, Seller grants you a non-transferable, non-exclusive license to use the Software, in accordance with the terms and conditions set forth in this Agreement. The license granted is for use in a single company.


You may not:

  • modify, alter, or create derivative works based on the Software;
  • distribute, sell, resell, sublicense, or otherwise transfer the Software or any portion thereof to any third party;
  • reverse engineer, decompile, or disassemble the Software, except to the extent that such activity is expressly permitted by applicable law


The Software and all rights, title and interest in and to the Software, including but not limited to any and all patents, trademarks, trade secrets, copyrights, and other proprietary rights, shall remain the property of the Seller.

Support and Maintenance

Seller will provide technical support and maintenance for the Software during the license term. Support and maintenance will include fixing any errors or bugs and providing updates to the software as needed. Additional support or maintenance can be purchased separately. The support does not includes advices on how to solve issues listed in a report or to find why a rule has been triggered

Refunds and Returns

The Software is non-refundable and non-returnable. By purchasing the Software, you acknowledge that you have read and understood the nature of the software and that you are satisfied with the functionality of the software before purchasing.


Seller warrants that the Software will perform substantially in accordance with the documentation provided with the Software for a period of 30 days from the date of purchase. If a defect is discovered within this period, the Seller will, at its option, either repair or replace the software at no charge.

Limitation of Liability

In no event shall the Seller be liable for any damages, including without limitation, direct, indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this agreement or the use or inability to use the software.


The purchase price for the Software shall be due and payable at the time of purchase. The seller accepts payment via bank wire or credit card. Please note that a 3% surcharge is added for credit card payment.

Automatic Renewals

If the software is purchased with a subscription, the subscription will automatically renew at the end of the subscription period, unless the subscription is canceled before the end of the current period.

As of today PingCastle does not have automatic renewal. A renewal quote one month before the license expiration.

Cancellation and Refunds

The subscription can be canceled at any time, but no refunds will be given for any subscription period that has already passed.

Price Changes

The seller reserves the right to change the subscription fees at any time, but will provide advance notice of any price changes.

Late payment

If payment is not received within 30 days of the due date (except otherwise stated in the accepted purchase order), a late fee of €40 will be assessed, and interest will accrue at a rate of 8.5% per year on the unpaid balance until payment is received in full.