Services

Aiming at customers' satisfaction.

Software services

Our software packages

PingCastle has built two products. The first one is the famous PingCastle software which can be downloaded from this website. The following editions are available: the “Basic Edition”, which is allowed to audit your own system and without support. If you need support or commercial use to audit other companies, you have to purchase the “Auditor” version. If you need it for yourself, you have to purchase the “Professional” version.

The second product, which is designed for complex environments up to thousands of domains, is a webapplication. PingCastle provides it to automatize our methodology and allowing the decentralization of Active Directory management. It is called PingCastle Enterprise.

Professional and Enterprise editions can only be purchased through one of our partners below.

PingCastle Enterprise

PingCastle Enterprise is the software implementation of our methodology. With all the reports collected, it build a global overview together with the whole history. It is designed for both IT Management and IT Operations.

Maturity

The maturity score of the main scope and its sub-scope is evaluated continuously.

Processes

The key processes used during the maturity evaluation are explained and divided into focused areas.

KPI

Key Performance Indicators are provided and they can be exposed and challenged.

History

Follow the history of your actions and expose your progress to the management.

PingCastle Auditor

The program available on our website can audit your system for free, but the license does not give access to support, nor commercial service. Indeed, if you are using this program to audit other organizations, you must buy a license.

To purchase the program, you have to contact us to purchase a license (a setting that need to be copy / pasted into the file PingCastle.exe.config). Additional features will be activated and the header of the subsequent reports will then reflect the new license.

Commercial use

The header of all reports reflects that you are using a licensed version of PingCastle

Maturity

You beneficits from the exclusive Maturity Level evaluation

Charts

Additional charts to perform quick analysis such as last logon or password age.

Support & Beta

You get access the support and you can request to test early versions in advance

Comparison

Here is the comparison of the different Editions of PingCastle.

Auditor

For audit companies
2000/year
  • Health Check Report
  • Map Report
  • Overview Report
  • Management Report
  • Support for bug fixing
  • Eligible for services
  • Maturity Report
  • Report collection
  • PingCastle Enterprise

Professional

With professional services
Custom
  • Health Check Report
  • Map Report
  • Overview Report
  • Management Report
  • Support for bug fixing
  • Eligible for services
  • Maturity Report
  • Report collection
  • PingCastle Enterprise

Enterprise

For complex environments
Custom
  • Health Check Report
  • Map Report
  • Overview Report
  • Management Report
  • Support for bug fixing
  • Eligible for services
  • Maturity Report
  • Report collection
  • PingCastle Enterprise

Services offered by partners

We have partnered with companies that are capable of serving our customers. These companies are used to work with PingCastle and Active Directory in general. While it seems easy on the paper to fix problems reported, we have found out that in practice it is not the case. For example it is easy to deploy our tool on the Active Directory you’re logged on, but what about domains on disconnected location or subsidiaries? PingCastle is also providing guidance to fix problems but how can we measure if our recommendation has been applied correctly?

Deployment

Help detect critical security issues, get an overview of the technical situation and provide guidance and advices to fix the issues.

Remediation Management

Evaluate the current security level, indicates the presence of critical risks and advice on priority for the action plan.

Deployment

Manage it as a project

 

  • Define PingCastle Deployment Strategy
  • Project steering
  • Deployment kit
  • Deployment support

 

Remediation management

Manage it as a project
  • Webinar animation
  • Project steering
  • Remediation Kit
  • Expert support

Example of our service we can provide

Here is a few examples of our service that are being produced by our partners.

Exception letter

In large companies there may be some difficult situation to handle. For example, in company where the employee does not have the power to make decision on security projects. Dealing with the upper level of management requires sometimes diplomatic skills.

Newsletter

Executives need to be involved and push necessary changes. And they want to know if their entity complies with the objectives. Since they read briefly on their mobile phone, the newsletter need to go straight to the point.